Computer Support

A computer support consultant is a seasoned consulting role which involves contract programming and system administration. Quite a tedious job, a computer support consultant is basically hired on a contract basis and usually the consultants are experts in computer administration and dealing.

Functions

The basic concept behind hiring computer consultants is to fit into the role of the expert and get services which are otherwise not found in the employees of the company. This skill of the consultant is hired by the companies to fill in the gap and ensure smoother functioning of the company.
The computer support consultants are required to train the employees in the company who have been hired on a permanent basis. The whole idea is to train the permanent employees in such a way that they will take over the services rendered by the consultant after the training process is over.
After the underlying issues are resolved by the computer consultant, the contract usually expires. The contract can be renewed if there are other areas or department in the company which have similar issues. Otherwise the consultant leaves the company.

Prospects

While this whole process is also a learning curve experience for the computer support consultant, the consultant can earn more money in the process. The difference between a permanent employee and a consultant is that while the former has a job wherein years might be spend on a single project.
It is a reliable and less-demanding job as compared to a consultant's. Because the latter have contracts of up to 3 months or even lesser and will have to apply for jobs every few months. The chief criteria to be qualified as a computer support consultant are to possess good and specialized skills which qualify the person to be a hired giving expert advice to companies.

Computer Tech Support

Computer tech support which is also known as technical support includes a host of services under its wings. It is basically aimed at offering excellent services in assisting the operation and functioning of technical products related to computers and computer software. It is not an entity which provides training and giving support services to individuals and personnel alike, but it's prime focus is to provide help for technical support for a particular product.

Most tech support are provided by the product's manufacturers and they are available for free counselling and support for the products they sell or they give tech support for a minimal fee.

Tech support is enabled either by phone or through a web site via a chat session. Big companies have internal tech support teams to cater to the needs of the company's employees. Most of the tech support comes from the Internet and a good lot of them comes for free. The tech experts take care of all the computer related problems in order to provide advice and assistance to users and consumers alike. While smaller problems are given out mostly for free, as the problem becomes more complicated, a certain amount of fee is collected from the consumer for premium tech support.

Thee are various ways to enable and get an access to tech support services. Mostly all of them are delivered through the Internet. However, there are different technologies deployed to sent out these services. For a user who wants to have a direct interaction with the tech support specialists, various tools like SMS, Online chat, E-mail or Fax etc. can deployed to send out the information and tech support. Telephonic calls are also used to settle software problems. The next higher level of tech support is the remote access repair services. There is also a facility provided by tech support experts to deal with complicated problems especially that has to do with the hardware by directly dealing with the customer through a face to face interaction in person.

IYogi Press Release: iYogi Acquires Clean Machine Inc.

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi.

iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances.

Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said,

"This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers."

"We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses",

added Challu.

With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders.

"I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners",

said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi.

ABOUT IYOGI

Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.ca.

ABOUT CLEAN MACHINE

Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com.

CONTACT:

iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

The Press Release is available at its source: iYogi acquires Clean Machine Inc.